Commercial Management
Commercial Management serves as the commercial foundation of the airline cargo business by enabling airlines to manage customers, products, inquiries, contracts and pricing strategies through a centralized platform. The module standardizes commercial activities across all sales channels while ensuring freight forwarders, GSAs and strategic customers operate using consistent commercial rules. Commercial teams can rapidly respond to market opportunities, generate quotations and maximize cargo revenue while maintaining complete visibility into customer relationships and pricing structures.
Key Business Benefits
- Improved customer engagement
- Faster quote turnaround
- Better pricing consistency
- Reduced revenue leakage
- Increased revenue opportunities
Functional Building Blocks
Designed for commercial, operational and financial clarity across the cargo lifecycle.
Customer Management
Maintain a unified view of shippers, forwarders and partners. Centralize profiles, hierarchies, contacts and commercial preferences.
Product Catalogue
Define service products and special handling offerings in one place. Standardize what each customer segment can buy across channels.
Inquiry Management
Capture and track commercial inquiries from initial request to response. Ensure sales teams act consistently and transparently across markets.
Contract Management
Manage customer agreements, service entitlements and commercial commitments. Keep negotiated terms visible throughout the booking lifecycle.
Rate Management
Configure tariffs, market rates and customer-specific pricing rules. Improve pricing governance while responding faster to market changes.
Spot Pricing
Support tactical pricing for ad hoc opportunities and urgent shipments. Enable commercial teams to protect yield while staying competitive.
Quote Management
Generate structured quotations with validity, terms and service conditions. Give customers clear commercial proposals with full auditability.
Credit Management
Monitor credit limits, payment exposure and approval needs. Reduce financial risk before bookings and shipment execution.
Customer Performance Analytics
Measure customer revenue, contribution and service behavior. Identify profitable accounts, growth opportunities and exception patterns.
Transform Cargo Operations with EMC
Request a personalized walkthrough of the Commercial Management module and complete cargo lifecycle.